RETURN POLICY

We strive to provide you with the best service possible, in doing this we have outlined our return policy, so you can see how you go at returning a product.

You have the right to return your product for a replacement on the following conditions:

  • Products received are faulty or damaged, if the wrong product is received or if the product does not match the description
  • Your return request needs to be made within 30days of arrival, and we need to be notified within 2 days.
  • Once your products have been received by us, we will send you new products within 2 business days.

REFUND POLICY

You have the right to for a refund of your product on the following conditions:

  • Products received are faulty or damaged, if the wrong product is received, if the product does not match the description
  • Your refund request needs to be made within 30days of arrival, and we need to be notified within 2 days.
  • Once your products have been received by us, your refund will be made within 2 business days.

As our products are food-based products, we do not provide refunds or replacements based on a change of mind or wrong order once the products have left the warehouse. 

  • For all food-based products, no refund or exchange can be made (due to Australian food safety laws), once the product has left our warehouse it cannot be resold.
  • We cannot cancel or change your order once your product has left our facility.
  • For all food-based products, you are eligible for a refund if the product is faulty, damaged in postage or if the wrong product is posted by us
  • You need to notify us of any faults, damage or incorrect items within 1 business day with photos as proof for our assessment.
  • Our food-based products are, but not limited to, shakes, oils, snacks etc.